Complaints and Appeals Policy and Procedure
Please refer to the Alice Spring College website to download the full Complaints and
Appeals Policy and Procedure. No attempt to request an appeal or lodge a complaint
should be made without first consulting the complete ‘Complaints and Appeals Policy and
Procedure’ on the Alice Spring College website at www.ascollege.vic.edu.au.
The following information is only a brief overview of the entire policy.
The purpose of this policy is to ensure that all current and prospective students of
Alice Spring College (hereinafter known as “ASC”) are given access to free, effective
and fair complaints resolution and appeals processes. All complaints and appeals
received by Alice Spring College (ASC) will be viewed as an opportunity for improvement.
This policy applies to all current and prospective students of Alice Spring College
(ASC). Complaints may be related to the RTO, RTOs staff, education agents, and any other
external stakeholders that engage with international students (e.g. guest speakers,
counsellors etc.) during their enrolment with Alice Spring College.
Alice Spring College Quality Management Policy
and Procedure
Please refer to the Alice Spring College website to download the full Alice Spring
College Quality Management Policy and Procedure.
The following information is only a brief overview of our carefully monitored and
rigorous policy and procedure for Alice Spring College quality management.
The purpose of this policy is to ensure that Alice Spring College (hereinafter known as
“ASC”) is delivering quality training and assessment and is able to adapt to client
needs as required. It is also able to ensure that the RTO is able to act is a responsive
manner to all identified issues and areas of concerns. It provides a range of systems
and processes to ensure that all stakeholders of Alice Spring College are able to
contribute to the development and improvement across the Registered Training
Organisation.
This policy applies to all current and prospective students of Alice Spring College
(ASC). Complaints may be related to the RTO, RTOs staff, education agents, and any other
external stakeholders that engage with international students (e.g. guest speakers,
counsellors etc.) during their enrolment with Alice Spring College.
| # | Policies & Procedures |
|---|---|
| # | Collecting Feedback for Quality Indicators Policy & Procedure |
| # | Complaints and Appeals Policy and Procedure |
| # | Credit Transfer and RPL Policy and Procedure |
| # | Defering, Suspending or Cancelling the Students Enrollment Policy and Procedures |
| # | ELICOS Course Progress Policy & Procedure |
| # | ELICOS Monitoring Attendance Policy & Procedure |
| # | Engaging Education Agents Policy and Procedure |
| # | Extending Course Duration Policy and Procedure |
| # | Fees and Refund Policy and Procedure |
| # | Formalisation of Enrolment and Written Agreement Policy & Procedure |
| # | Language Literacy Numeracy (LLN) Policy and Procedures |
| # | Monitoring International Student Academic Progress Policy and Procedures |
| # | Pre Enrolment Engagement and Assessing Student’s Qualification, Experience & English Proficiency Policy & Procedure |
| # | Privacy policy & Procedures |
| # | Student Misconduct and Plagiarism Policy and Procedures |
| # | Student Recruitment and Enrolment Policy & Procedures |
| # | Student Support Services Policy and Procedures |
| # | Transfer of Students Between Providers Policy and Procedure |
| # | TURNITIN Policy & Procedure |